The guiding iBeacon: Helping brands navigate customer relationships

Gigaom

In technology circles, beacons are the topic du jour; one of the biggest buzz makers as 2013 rushes to an end. It’s no wonder – the technology has the potential to be one of the biggest innovations to affect the customer experience since the smartphone. Beacons’ ability to bridge the online and offline world in new ways and reduce friction between customer and brand interactions will enable instant customer identification empowering brand representatives on the front lines to provide personal welcomes. Mobile payment adoption will speed up. Companies will optimize revenue through demand-based offers and pricing, a la Uber.

The focus of the conversation around water coolers has primarily been focused on the retail industry. Apple recently unveiled its iBeacon strategy, introducing the technology at all of its retail stores. The potential for beacons in the retail environment are vast: shoppers will be reminded about their favorite items and…

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