Evernote CEO to users: We’ll do better


A variation on the old Chinese curse for software startups could be “may you have impassioned — and articulate — users.” Last week, Jason Kincaid blogged about his growing disillusionment with Evernote, the popular note-taking app, in a post titled: Evernote: the bug-ridden elephant. You get the point.

On Sunday, Evernote Founder and CEO Phil Libin responded in a post of his own, acknowledging that many of Kincaid’s points ring true and that the San Francisco startup will do better going forward.

Please read both posts for the whole story but here’s the gist from Kincaid’s point of view:

“Evernote’s applications are glitchy to the extreme; they often feel as if they’re held together by the engineering equivalent of duct tape. Browser extensions crash, text cursors leap haphazardly across the screen — my copy of Evernote’s image editor Skitch silently failed to sync for months because I hadn’t updated to…

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