For startups just beginning to gain traction, the joy (and relief) of watching user numbers grow can vanish as soon as support requests start coming in. If customers don’t get their queries answered quickly, it can negatively impact a fledgling company’s reputation. But responding to questions in a timely fashion is difficult when a startup is still run chiefly by its founders.
Founder Mikey De Wildt wants the company to enable tech startups and other online businesses to provide quality customer support while they are scaling up. Influx’s services are currently available in Australia and it will use its seed funding to expand globally.
Many customer service support providers won’t work with startups because their customer enquiry volumes don’t yet meet their…
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